Our Email Support service is run by Cambrige Rape Crisis Centre and is available for self-defining women and girls. If you would like to receive support from us by email, you can contact us at firstname.lastname@example.org.
When you email us, we aim to reply within 7 days. If you don’t receive a reply within ten days, it may be worth checking your junk mail folder just in case. Please note that we are unable to open any attachments (documents, photos etc.).
The email support service is provided by a group of volunteers. As with our helpline, all our volunteers are women and are trained in supporting survivors of rape, childhood sexual abuse, or any other form of sexual violence. If you choose to email us more than once, you will receive replies from different volunteers – we can’t guarantee that you will always receive replies from the same person.
Our email support service is not a counselling service. We don’t tell you what to do, offer advice, or try to influence your decisions; we do not claim to have any answers. Instead, we can raise questions and support you while you explore your options, and how you are feeling about managing your life. We can also provide information regarding other support services, and common ways of reacting to or dealing with the effects of sexual violence.
Frequently Asked Questions:
We delete emails after two months. This means that if you email us more than once we will be able to see that you have contacted us before, but we don’t keep emails for longer than two months as a way to help preserve your confidentiality.
Peterborough Rape Crisis Care Group are happy to take an initial call from men or boys, and also happy to sign post you to other services.
Any feedback we get is treated anonymously, whether it is good or bad, and helps us to improve our service. We do sometimes use anonymous comments in reports to our funders so if you don’t want your comments to be used, please tell us.