We offer a confidential emotional support service provided over the telephone to self-identifying women and girls. Our volunteers will listen to you and help you find ways to express difficult feelings and talk about difficult situations. We never tell you what to do, nor do we offer advice or try to influence decisions.
Our Helpline service is provided by a group of volunteers. All our volunteers are women and are trained in supporting survivors of rape, childhood sexual abuse, or any other form of sexual violence.
Our helpline service is not a counselling service. We never tell you what to do, nor do we offer advice, or try to influence decisions. We do not claim to have any answers. Instead, we can raise questions and listen while you explore your options, and how you are feeling about managing your life. We can also provide information regarding other support services, and common ways of reacting to and dealing with the effects of sexual violence.
Frequently Asked Questions:
You can talk to us about anything in complete confidence. We will never repeat anything you say outside of our centre. We do discuss our helpline calls with other volunteers within the service. This is to encourage each other to deliver a good and consistent support service. It also means that if you call more than once you are less likely to have to repeat anything you have said previously, when you speak to different volunteers. We ensure this information never reaches anyone else.
We do not report anything that is said to us to the police or any other outside body.
If you are under 18, we will not pass along anything you say unless you tell us your full name and address and ask us to report to the police on your behalf. We respect your right to make decisions about your own life.
Peterborough Rape Crisis Care Group are happy to take an initial call from men or boys, and also happy to sign post you to other services.
Any feedback we get is treated anonymously, whether it is good or bad, and helps us to improve our service. We do sometimes use anonymous comments in reports to our funders so if you don’t want your comments to be used, please tell us.